Refunds & Returns Policy
Effective Date: 10/08/2024
Website: www.bestphysiotherapy.com.au
Business Name: Best Physiotherapy
Contact Information:
- Email: contact@bestphysiotherapy.com.au
- Address: 72 Maribyrnong Street, Footscray, VIC 3031
At Best Physiotherapy, we strive to provide high-quality physiotherapy and rehabilitation products. We understand that there may be occasions when you need to return a product or request a refund. This Refunds & Returns Policy outlines the process, conditions, and timeframes for returns and refunds to ensure a fair and transparent experience.
1. Eligibility for Returns and Refunds
1.1 Conditions for Returns
To be eligible for a return, the product must meet the following criteria:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- The product must be returned within 30 days of the purchase date.
- Proof of purchase (such as a receipt or order confirmation) must be provided.
1.2 Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods (e.g., creams, gels) that have been opened or used.
- Custom or personalized items.
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
2. Initiating a Return
2.1 How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at contact@bestphysiotherapy.com.au with your order number, details of the product you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Return the Product: Package the product securely and include the RA number. Ship the product to the address provided in the return instructions. Please note that the return shipping cost is your responsibility unless the return is due to a defective product or an error on our part.
2.2 Return Address
Please send all authorized returns to:
Best Physiotherapy
72 Maribyrnong Street
Footscray, VIC 3031
Australia
3. Refund Process
3.1 Refund Eligibility
Once we receive your returned product, we will inspect it to ensure it meets the conditions outlined in Section 1. If the return is approved, we will process your refund.
3.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after the refund has been processed.
3.3 Refund Amount
The refund amount will be the original purchase price of the product, minus any applicable fees (e.g., return shipping costs). Shipping charges from the original order are non-refundable, except in cases where the return is due to a defective product or an error on our part.
4. Exchanges
4.1 Exchange Process
If you wish to exchange a product for a different size, color, or model, please follow the same steps outlined in Section 2. Once we receive and approve your return, we will process the exchange and ship the new product to you. Please note that you may be responsible for any price differences and additional shipping costs.
5. Defective or Damaged Products
5.1 Reporting a Defective or Damaged Product
If you receive a defective or damaged product, please contact us within 7 days of receiving the product at contact@bestphysiotherapy.com.au. Provide your order number, a description of the defect or damage, and any relevant photos. We will assess the issue and provide instructions for returning the product.
5.2 Replacement or Refund
For defective or damaged products, we will offer a replacement or a full refund, including the original shipping costs. We will also cover the return shipping costs for these items.
6. Customer Support
If you have any questions or concerns about this Refunds & Returns Policy or need assistance with a return or refund, please contact our customer support team:
Email: contact@bestphysiotherapy.com.au
Phone: [Your Phone Number]
Address: 72 Maribyrnong Street, Footscray, VIC 3031
This Refunds & Returns Policy is designed to ensure a smooth and fair process for our customers. By purchasing from www.bestphysiotherapy.com.au, you agree to this policy. We are committed to providing excellent customer service and addressing any concerns you may have.