Privacy Policy
Effective Date: 10/08/2024
Website: www.bestphysiotherapy.com.au
Business Name: Best Physiotherapy
Contact Information:
- Email: contact@bestphysiotherapy.com.au
- Address: 72 Maribyrnong Street, Footscray, VIC 3031
1. Introduction
At Best Physiotherapy, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or use our website, www.bestphysiotherapy.com.au. By using our website, you agree to the terms of this policy.
2. Data Collection
2.1 Personal Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Health Information: Information related to your health condition, treatment history, and other relevant medical details necessary for providing physiotherapy services.
- Payment Information: Credit/debit card details and billing information.
- Website Usage Information: IP address, browser type, operating system, referring URLs, and browsing habits on our site.
2.2 How We Collect Information
We collect personal information directly from you when you:
- Fill out forms on our website.
- Book an appointment online.
- Subscribe to our newsletter.
- Contact us via email or phone.
- Interact with our website through cookies and similar technologies.
3. Use of Personal Information
We use your personal information for the following purposes:
- Providing Services: To schedule and manage physiotherapy appointments, create treatment plans, and provide ongoing care.
- Communication: To send you appointment reminders, service updates, and respond to your inquiries.
- Billing and Payments: To process payments and manage billing.
- Website Improvement: To analyze website usage and improve user experience.
- Marketing: To send you promotional materials and newsletters, with your consent.
4. Data Storage and Security
4.1 Storage of Personal Information
We store your personal information in secure electronic databases. We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
4.2 Security Measures
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data.
- Secure access controls.
- Regular security audits.
5. Sharing of Personal Information
We may share your personal information with:
- Service Providers: Third-party providers who assist us with payment processing, website hosting, and other business operations. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
- Legal Obligations: Authorities if required by law or to protect our legal rights.
- Healthcare Providers: With your consent, we may share relevant health information with other healthcare professionals involved in your care.
6. Your Rights
Under Australian privacy laws, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Withdrawal of Consent: You can withdraw your consent for us to use your personal information for marketing purposes at any time.
- Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us understand how you use our website, which enables us to improve its functionality. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be posted on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@bestphysiotherapy.com.au
Address: 72 Maribyrnong Street, Footscray, VIC 3031
This Privacy Policy ensures that Best Physiotherapy complies with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988. By using our services, you consent to the collection, use, and sharing of your personal information as outlined in this policy.